Praxis Speaks

Every company is different in terms of culture, directives, and employee and customer programs.  We want to hear about your specific experiences in the workplace.  Post a story about a specific challenge your company faced and how it was handled.  We are especially interested in communication barriers either internally between associates or externally with customers.  Below are some questions to help get you started. 

1.  From your perspective, what do you feel are your company’s greatest challenges at this time in terms of customer service and loyalty?  Please be as specific as possible.

2.  How are these challenges currently being met?

3.  What is the cause of this current challenge?

4.   What do feel is a solution to this challenge?

5.  How much of a priority to the decision makers of your company do you believe it is to correct this problem on a scale of 1-10 (10 being the greatest)?

6.  If you could choose one area of your company to change immediately, what would that be and why?

7.  If you could have any training program implemented that you wanted for your management and line staff (both back of the house and front of the house), what would the name of that program be?